Privacy Policy

1. Introduction

Keshet Ranch ("the Organization", "we") respects the privacy of visitors to keshetranch.com and users of our contact and donor relationship services. This policy explains what information we collect, how we use it, how we protect it, and what rights you have, in accordance with applicable Israeli privacy laws, including the Protection of Privacy Law, 5741-1981, and the Privacy Protection Regulations (Data Security), 5777-2017.

2. What Information Do We Collect?

When you use the website or contact us, we may collect the following categories of information:

• Contact details: full name, email address, phone number, area of interest, and message content.
• Donor and partner relationship details: name, email, phone, organization name, donor type, relationship status, source, notes, and follow-up dates.
• Donation records in our internal management system: amount, currency, donation date, donation type, and donation status. The website is not intended to store full payment card details.
• Basic technical information needed to operate and secure the site, such as IP address, browser type, access times, and security logs processed by hosting and infrastructure providers.
• Analytics and advertising measurement data, if Google Analytics or Google Ads conversion tracking is enabled, such as page views, referral source, device and browser information, approximate location, and form-submission conversion events.
• An internal CRM login cookie, for authorized users only.

Important: Please do not include sensitive medical information, detailed therapeutic information, ID numbers, or full payment details in the website form. For sensitive or therapeutic conversations, please contact us through an appropriate personal channel.

3. How Do We Use Your Information?

We use information for the following purposes:

• Responding to inquiries and coordinating calls, visits, volunteering, partnerships, or program participation.
• Managing relationships with donors, partners, and interested contacts, including tracking donations and donation pledges.
• Sending updates about ranch activities only when permitted by law or with appropriate consent.
• Measuring website performance, campaign effectiveness, and donor or partner inquiry conversions.
• Operating and securing the website, preventing misuse, and complying with legal obligations.

We do not sell or rent your information to third parties for marketing purposes.

4. Sharing Information With Third Parties

We may share information only as needed for the purposes described in this policy, including:

• Infrastructure, hosting, security, and email providers that help operate the site and process inquiries.
• Analytics and advertising providers, including Google Analytics and Google Ads, when measurement tags are enabled.
• External donation or payment platforms if you choose to donate through a third-party service; that provider's terms and privacy policy will also apply.
• Professional advisers or competent authorities where required by law, court order, legal process, or to protect our rights.

5. How Do We Protect Your Information?

• Encryption in transit: All data is transmitted via encrypted HTTPS connections.
• Restricted access: Access to inquiries, CRM records, and donation records is limited to authorized people.
• Security measures: The site uses security headers, CRM authentication, an HttpOnly login cookie, and limits on submission size and content.
• Data minimization: We ask users not to provide sensitive information that is not needed to handle their inquiry.

6. Data Retention

We keep information only for as long as needed for the purposes for which it was collected, ongoing relationship management, donation records, legal, accounting, audit, or claims-related requirements. Inquiries that are no longer needed will be deleted or archived according to the Organization's procedures.

7. Your Rights

Under the Israeli Protection of Privacy Law, you have the following rights:

• Right of access: Request to see the information we hold about you.
• Right of correction: Request correction of inaccurate, incomplete, or outdated information.
• Right of deletion or restriction: Request deletion of information or restriction of its use, subject to legal retention duties.
• Right to object: Object to use of your information for direct mailing or request removal from mailing lists.

To exercise these rights, please contact us by email. We may request additional details to verify your identity.

8. Cookies

The public website may use Google Analytics and Google Ads cookies or similar technologies to measure page views, referral sources, and contact-form conversion events when those services are enabled. The internal CRM uses an essential login cookie for authorized users only. Infrastructure and security providers may process basic technical information to operate, secure, and protect the site from misuse.

9. External Links and Services

The website may link to external websites or services, including donation platforms. We are not responsible for third-party privacy practices or terms, and we recommend reviewing them before providing information.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact Us

For questions about this privacy policy or requests regarding your data, please contact us:

Keshet Ranch
Email: [email protected]